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Why choose JMR Open Support Portal?

Based on our experience working with 150+ customers, as well as feedbacks that we have gathered, we understand that there are gaps in the support services offered by BFSI solution providers. JMR Open Support Portal is designed to bridge these gaps effectively. Our portal offers all-round support to customers and users not just from a system context (covers individual applications but also Databases, Middleware, Operating Systems and Hardware); it also addresses defects and related issues.  This portal will also address all queries and offers advice on optimal use of all your IT applications and investments.

Our current focus is on Core Banking Solutions and the underlying Infrastructure and Technology components. In addition, we also offer support for enterprise level products which fall under the category of Oracle Apps.

open support portal

What does OSP offer?

Our portal provides comprehensive support to all Banks or Financial institutions using following applications/databases. All one has to do is register on the portal with official credentials and raise issues or ask questions.

  • Oracle – FLEXCUBE Suite of Products
  • OFSAA– Oracle Financial Services Analytics Applications
  • Temenos – T24 suite of Products
  • Oracle Apps – ERP,CX and Apps Managed Services
  • IT Infrastructure – Oracle Database, Oracle WebLogic, Oracle Solaris, Linux Operating system, Hardware-related issues

Our technical and functional teams will analyze issues presented to them and revert with solutions in a reasonable time frame.  We offer free advice for a period of  1 month or first 3 issues raised in the portal will be resolved free of cost.  Subsequent issues will be addressed with a quarterly subscription. Some of the unique features of the portal are:

  • Free registration on the portal
  • Free resolution of any 3 issues during the trial period
  • One portal for issues related to all applications and systems
  • Clear ownership of registered issues and responses offered
  • Easy interaction made possible through the portal using Chat, Mail, Phone call and Mobile App
  • Attractive subscription models and affordable pricing
  • Discounted prices for long-term sign up and usage
  • Ownership of registered issues and responses

 Who ?

JMR Infotech focuses on providing end-to-end solutions and services for building and running a core banking environment. We provide complete Core Banking Services through our unique customer-centric Managed Services approach. Our “Extended Arm” approach is designed to help banks and financial institutions lower their investment costs and boost total cost of ownership.

Call us today and let our experts help you run your operations smoothly.

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Testimonial

  • “Tangible Business Results” Mokhtar Eshili, Chairman, Aman Bank

    “We chose JMR Infotech because of their excellent engagement model. When they say extended arm they literally make it happen. Excellent customer service, faster turnaround times, high quality deliverables at an extremely reasonable cost. It ...

  • “Excellent Service & Domain Expertise” – Carlpeter Ngunuh, Manager of Business Application – IT, Family Bank, Kenya

    They did quite an excellent job and had the expertise required to bring the system up and running in a very short time. In terms of consultancy they are very good as you can engage ...

  • “Quality leadership” – George Demetriades, Ex IT Manager Alpha Bank

    JMR Infotech has got an excellent leadership which provides them with the required impetus to excel and improve their service.

  • “Business & Technology Expertise” – Umar El Farouk, CIO, GCB Ghana

    I want to extend our sincere thanks for all the support given us from conception to delivery of the Oracle FCUBS and FCDB applications. The upgrade and migration has been a journey that has tested ...

  • “Complex Project Successfully Delivered Across Multi-Geographies” – Syed Khurshid Ahmad, IT Vice President – Head of FLEXCUBE UBS Core

    The Go-Live of the new Oracle FLEXCUBE UBS system for Wholesale Retail for Conventional &Islamic Banking was successfully completed in three separate geographies for GIB. The implementation of these multiple systems on STP advanced ...

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