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JMR Infotech’s Hybrid Onshore-Offshore model combines an onshore Engagement Consultant/Team Lead with offshore resources resulting in significant cost savings while ensuring quality of Service delivery is maintained. Customers choose this approach for many reasons:

  • High cost of a permanent workforce
  • Difficulty in finding qualified support staffin the local market
  • Employee turnover
  • Scalability, in overall resources and current resources, as projects commence and others end
  • Offshore resources have prior Project implementation experience and can be brought on-site if needed
  • Centralized points of contact, both onshore and offshore

Our methodology and processes have been refined over the course of multiple support engagements and can help you achieve operational excellence at a reasonable cost. Customers find that they can expand their coverage while simultaneously reducing cost.

Service Offerings:

  • Remote Application Maintenance – patches, updates etc.
  • Production support for Operating System issues and Database support
  • Custom development and Enhancements
  • Technical and Functional Consulting
  • Upgrades and IT Helpdesk Support

JMR Infotech’s Hybrid Onshore-Offshore model combines an onshore Engagement Consultant/Team Lead with offshore resources resulting in significant cost savings while ensuring quality of Service delivery is maintained.

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