Customers these days expect a great experience when they are dealing with their favorite brand on any platform, whether it is social media, shopping on their phones, in a store or even buying online.  While organizations may feel that they offer a good experience to customers, in reality, it is often not the case.  Customer Relationship Management (CRM) is a practice in which companies engage with customers to gauge their needs and offer services.

As a leading global technology provider serving industry verticals across the board, JMR Infotech offers the most integrated and complete CRM solution that can help companies break down their information silos and deliver the best possible experience to their customers whether it is through marketing, commerce, service and even Configure Price Quote. With the help of JMR’s customer relationship management software solution, an organization can:

  • Provide consistent experiences to a customer across different channels with the use of pre-built processes
  • Integrate enterprise and CRM solutions so that connections can be made through a buyer’s journey and lead to more efficient operations
  • Access and use best practices specific to each industry, lower costs and gain a competitive advantage
  • Connect teams over multiple devices
  • Simplifying repetitive tasks so promising leads can be pursued
  • Ability to access key insights and get recommendations using Analytics tools

Customers also  have the choice of deploying one or all modules together to get a comprehensive solution. Some of the modules in the CRM solution are:

1. Marketing
2. Sales
3. Commerce
4. Social
5. Service
6. CPQ

Call us and find out how JMR experts can help you grow your customer base with the help of our customized solutions.

Other Customer Relationship Management Offerings

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  • Oracle Policy Automation
  • PeopleSoft
  • Siebel
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    • “Tangible Business Results” Mokhtar Eshili, Chairman, Aman Bank

      “We chose JMR Infotech because of their excellent engagement model. When they say extended arm they literally make it happen. Excellent customer service, faster turnaround times, high quality deliverables at ...

    • “Excellent Service & Domain Expertise” – Carlpeter Ngunuh, Manager of Business Application – IT, Family Bank, Kenya

      They did quite an excellent job and had the expertise required to bring the system up and running in a very short time. In terms of consultancy they are very ...

    • “Quality leadership” – George Demetriades, Ex IT Manager Alpha Bank

      JMR Infotech has got an excellent leadership which provides them with the required impetus to excel and improve their service.

    • “Business & Technology Expertise” – Umar El Farouk, CIO, GCB Ghana

      I want to extend our sincere thanks for all the support given us from conception to delivery of the Oracle FCUBS and FCDB applications. The upgrade and migration has been ...

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      The Go-Live of the new Oracle FLEXCUBE UBS system for Wholesale Retail for Conventional &Islamic Banking was successfully completed in three separate geographies for GIB. The implementation of these ...

    • Venkatakrishnan – Senior Vice President-IT – Dhanlaxmi Bank, India

      We chose JMR because of their excellent engagement model. When they say extended arm they literally make it happen. Excellent customer service, faster turnaround times, high quality deliverables at an ...

    • Erdélyi Gábor – FHB Bank

      The script developed by you is very good. I was very happy when I used it for the first time to delete the bad items from the live database… I ...

    • Peter Hlavicska – Technical Manager – FHB Bank

      Even though many of our problem descriptions may have lacked enough detail, your answers in vast majority of cases immediate and spot on. your response times and quality of your ...

    • Kovacs Jozsef – Project Director – Jet Bank

      I am amazed with their desire to complete task on hand and on their motivation levels. Thank you for your excellent support.

    • Kaiser Viktória – FHB Bank

      It was a crazy day…you made us survive…

    • Sherif Safwat – Implementation Director – National Bank of Egypt

      The value addition you have brought in through your extended arm engagement model for our FC implementation project is worth mentioning. Things have started progressing well and the qualities of ...

    • George Demetriades – Manager – Subsidiaries IT – Alpha Bank

      Many Thanks for the swift response. You have saved huge money and time for the bank by providing a solution for our complex loan product which otherwise would have taken ...

    • Medhat El Leissy – CIO – Banque Du Caire

      You have really done an excellent job and have really proved the knowledge you possess technically and functionally with respect to the product. Appreciate your efforts.

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