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Organizations, regardless of the sector and country they are located in, face similar problems such as competition, changing regulations, shortage of skilled labor, cost constraints and discerning consumers. JMR Infotech offers Oracle’s Policy Automation solution that can help organizations in every sector of industry to cut costs and also deliver top quality services.

Key areas addressed by Policy Automation solution offered by JMR Infotech are:

  • Ability to transform policy and other documents into rules that can be carried out and maintained
  • Offer guided interview experiences for call centers and self-service situations, using policies based on natural language
  • Support policy owners in assessing the impact of available policies and proposed ones using real time business data and rules
  • Ability to achieve consistent results across different delivery channels with the help of pre-packaged integration and standard web services architecture

The benefits that businesses get from implementing and using this solution are:

  • Consistency across different channels, whether it is web-based, mobile, personal interaction or through a contact center
  • Provide detailed reports so that it is easy to understand how decisions are made
  • Figure out the impact of changing policies
  • Reduce overall costs by integrating with major, and different platforms

Some solutions which are used along with Oracle Policy Automation for better results are:

  • Oracle Policy Automation Connector for Siebel
  • Oracle Service Cloud
  • PeopleSoft Enterprise CRM
  • Siebel CRM

Other Customer Relationship Management Offerings

  • Oracle Knowledge (Inquira)
  • PeopleSoft
  • Siebel
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