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On–site IT Support Services

Regular scheduled maintenance is one of the most essential on–site support services provided by JMR Infotech. Rather than waiting for a problem to develop before seeking technical support, our certified Engineers/Consultants provide ongoing troubleshooting to prevent problems before they occur. With monthly maintenance,we ensure that technology works better for you with greater reliability and fewer interruptions. Our experienced and courteous IT Consultants will ensure that your security definitions, your operating systems, software, and networks are all up to date, and your technology solutions are enhancing your core business processes.

Scheduled maintenance with an on–site support Engineer allows your staff to devote their time and attention to growing your business rather than dealing with technology issues. Planned monthly maintenance is particularly important for businesses that do not have a large in–house IT staff available to consistently monitor the state of a company´s computer systems. We can also work in partnership with your company´s IT professionals to manage ongoing tasks to free them up for other activities.

Our engineers provide the following onsite services:

  • System Administration Services for Unix, Linux and Windows
  • Database Administration and Management
  • Middleware Administration and Management
  • Virtualization Services
  • Server and Storage Management
  • Network Management
  • IT Security management
  • Information Security Services
  • Hardware and Software updates and patches

These activities can also be carried out

  •  regularly scheduled and planned proactive visits
  • On an ad-hoc basis when you feel that you need an IT support resource
  • To provide cover at particularly busy periods, such as year-end
  • In an emergency, when things go wrong and you need immediate help

Remote IT Support Services

Enjoy a fast, responsive and cost effective Remote IT Support service to solve your IT issues quickly and with minimum overhead. In the vast majority of situations, our skilled team of IT Support engineers can diagnose and repair your technology problems remotely, saving time, reducing costs and ensuring that you and your team can focus on your tasks at hand without a major disruption.

By securely accessing your systems remotely, our team of friendly engineers will investigate your issues as if they were sitting at your desk and in over 90% of cases will be able to find and implement a fix immediately.

Remote IT Support can be provided for activities such as:

  • System Administration Services for Unix, Linux and Windows
  • Database Administration and Management
  • Middleware Administration and Management
  • Virtualization Services
  • Server and Storage Management
  • Network Management
  • IT Security management
  • Information Security Services
  • Hardware and Software updates and patches

Benefits of our Remote IT Support Service

  • You don’t have to wait for an Engineer to visit your site to diagnose and fix your issues
  • Your support costs are lower as issues can be resolved quickly and easily without the cost of travel
  • You don’t have to disrupt your day waiting for an Engineer to arrive and fix your issues
  • Our remote IT Support team can support any and all of your locations quickly and easily, 24/7/365

If you need more information or if you are not able to find what you need

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